Privacy Policy

Introduction

At Symmetric Research, Inc. ("Symmetric Research," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

We collect information in the following ways:

Information You Provide:

• Account information (name, email, password) when you register
• Profile information you provide in your user profile
• Content and information you submit through our services
• Communications you send to us

Information Collected Automatically:

• Usage information through PostHog analytics (pages visited, time spent)
• Device information (IP address, browser type, operating system)
• Cookies and similar technologies

How We Use Your Information

We use the collected information for various purposes, including to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Understand how users interact with our services
• Detect, investigate, and prevent fraudulent or illegal activities
• Send marketing communications (with your consent)

Third-Party Services

We use the following third-party services to process your data:

• Google OAuth for authentication
• PostHog for analytics
• Loops.so for email processing and communications
• Amazon Web Services (AWS) for data storage in EU regions

Data Storage and Security

We store all data on AWS servers located in the European Union. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

GDPR Compliance

We comply with the EU General Data Protection Regulation (GDPR). As such, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at [email protected].

Cookies Policy

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or data protection practices, please contact us at:

Email: [email protected]